Conflict Management Based on a Collaborative Approach (Case Study at SDN Bulok District)

Abstract

Implementation of a collaborative approach through open dialogue and deliberation. Supervision is conducted through continuous evaluation of conflict resolution outcomes. The collaborative approach has been proven to foster a positive communication culture, strengthen a sense of togetherness, and increase teacher participation in decision-making. Thus, conflict is no longer seen as an obstacle, but as a means of building harmony. This study aims to analyze the principal’s role in collaborative-based conflict management to create a conducive, harmonious, and productive school climate at SDN 1 Napal and SDN 1 Gunung Terang. The problems identified stem from miscommunication between principals and teachers, mismatched task distribution, and the lack of effective communication space within the school environment. To address these issues, a collaborative managerial strategy is needed that emphasizes open communication, active participation, and deliberation. The research method used is a qualitative approach with a case study design involving observation, in-depth interviews, and document analysis. The results show that conflict management planning is carried out through identifying sources of conflict, developing strategies, and involving all school members, while organizing is implemented through the formation of teams within the school’s organizational structure.